Welcome to the Transdev Journey Helper
turnbyturn navigation app guide. This
tool is designed to make your driving
experience easier and more efficient
with real-time directions and route
guidance. Please follow the steps below
to set up the app and start navigating
confidently. If you have any questions
or need assistance during the service,
please contact operations.
Step one, main screen. Once you click on
the Journey Helper app icon on the
tablet's home screen, it will take you
to the main screen of the app as shown
below. To start using the navigation
function, you can easily input your
allocated shift number into the number
pad. Then click the tick button. Step
two, shift information screen. Once you
select your shift in the main screen, it
will bring you to the shift information
screen to let you review your shift. In
the shift information screen, your
selected shift number will be shown at
the top of the screen. The shift details
will be displayed on the left side of
the screen. The shift information
includes the dead head trip with the
departure time regular itallic font.
Inservice trip with the departure time
black bold font. Meal break and layover
time small italic font. Please note that
if you find any difference between the
journey helper navigation app and your
shiftbat, please follow the shiftbat
instructions. If you accidentally input
the wrong shift number, you can click
the back button in the top left corner.
It will bring you back to the main
screen and let you reinput the shift
number. Step three, inservice trip
preview. The journey help and navigation
app includes the updated urban and
school services for drivers to navigate.
To check the inservice trip details,
please click on the service black bold
font service you want to start. Then the
measurement point and the time will be
displayed and the service preview will
be shown on the right hand side of the
map. The black icon means the service
start point. In the service map, you can
zoom in and out, change the angle of the
map to help you preview the service
before departure. However, please note
that until you arrive at the start point
of the service, the start navigation
button will be grayed out. Once you
arrive at the start point, you can click
the start navigation button to start
turnbyturn navigation.
Step four, navigation window. The app
will bring you to the navigation window
once you click the start navigation
button. In the navigation window, you
can see your selected route number at
the top of the screen. If you
accidentally input the wrong shift
number, you can click the back button in
the top left corner. It will bring you
back to the main screen and let you
reinput the shift number. The blue line
means the route you will travel. The
direction information panel will be on
the right hand side of the screen. Once
you finished the service, please click
the back button to go back to the shift
information screen. Please keep
following your shift instructions until
the next inservice trip. Step five,
custom route selection. Sometimes you'll
receive additional trips from operations
not shown on your shiftbat or you will
have specific rail replacement routes.
In the journey helper navigation app,
you can use the custom route selection
feature to select individual routes.
From the shift information screen, click
on the cog icon at the top right of the
screen. Then click the custom route
selection in the settings list. The
custom route selection shows the
available service information in the
list on the left hand side of the
screen. You can either scroll down or
use the search bar to find a specific
service. Once you select a service, the
map preview will be shown on the right
hand side of the screen. How to update
map data. To make sure the Journey
Helper navigation app always has the
updated route information, please follow
the steps below for updating the map
data. Step one, from the Journey Helper
navigation app main screen, click on the
cog icon on the top right of the screen
to open the settings list. Then click on
the update map data button.
Step two, once you click the update map
data button, you need to confirm to
delete the existing GTFS data and
download new from the pop out window by
clicking the continue button. The
syncing progress will take approximately
30 seconds. Once it is completed, you
can continue using the Journey Helper
navigation app with new route data.